We’ve got your back from day one

Our Customer Success Department is here to make sure you’re getting the most out of Yotpo.

Your Journey with

Kick-off & Planning

Integrate & Learn

Go Live!

Results
& Growth

01Kick-off & Planning

Meet your specialized Customer Success Manager and dedicated Solution Engineer, who will create a plan tailored specifically to your needs, to get you up and running as soon as possible.

02Integrate & Learn

Seamlessly connect with your eCommerce platform and tech stack, all while discovering how to get the absolute most out of Yotpo.

03Go Live!

Congratulations, you’ve officially launched! Start seeing conversion-driving UGC pour in, all while your loyalty and referrals program turns casual shoppers into brand enthusiasts.

04Results
& Growth

Check in with your Customer Success Manager during Quarterly Business Reviews, where you’ll align on best practices, set goals, and optimize for future growth.

Meet Your Team

Customer Success

As soon as you sign on with Yotpo, your Customer Success Manager will become your main point of contact for all account activity.

Specialized by Industry

You’ll work with an expert in your vertical to create a tailor-made plan for your business.

Optimization Check-Ins

We’ll make sure you’re taking full advantage of the Yotpo platform to successfully drive growth.

Quarterly Business Reviews

Your CSM will check in with you every quarter to align on best practices, set goals, and plan for what’s next.

Yotpo Community

Learn best practices for using Yotpo products, share eCommerce marketing strategies, and make valuable connections.

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Delivery Services

The Professional Delivery Services Team will design, personalize, and implement Yotpo to perfectly fit your brand identity.

Live Moderation

Let our team assist with monitoring and selecting the best UGC, R&R and Visual UGC, for publication on your site.

Customization Services

Our dedicated Front-End Developers teams will customize all of your Yotpo assets for you.

Look & Feel customization consult

You want to do it yourself but you’re not sure how? No worries! Our experts will walk you through the process.

Customer Support

Our industry-leading Customer Support Team will answer any questions you may have, and resolve issues the moment they arise.

We’re on 24/7

Our global support team is available 24 hours a day, 365 days a year.

Always be in Touch

Reach out to us via support ticket, chat, or phone. No matter the channel, we’re here for you.

Help Center

All of our knowledge, right at your fingertips. Ask questions, browse articles, and find answers.

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Yotpo Community

Join our growing customer community to get answers, share strategies, and make connections.

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Solution Engineering & Onboarding

Our Solution Engineering & Onboarding Team makes installing Yotpo as easy as can be.

Personal Deployment Plan

Our team will create a Personal Deployment Plan for you, and work with you to get Yotpo up and running on your site as soon as possible.

Dedicated Onboarding Expert

Pre-deployment, you’ll work closely with one of our resident Onboarding Experts who will set you up for success.

Customized Solutions

No matter what eCommerce platform you use, we’ll make sure Yotpo integrates seamlessly with your tech stack.

Account management

Yotpo’s Account Management Team is here to help you make the smartest decisions when it comes to growing your business.

Strategic Advising

Our Account Managers act as business partners, assisting you in identifying new opportunities, and preparing you for the next steps to generate even more revenue.