Zendesk Integration
Zendesk is a service-first CRM company that designs support, sales, and customer engagement software to foster better customer relationships. With Zendesk brands can manage and monitor customer support easily and efficiently.
All Integrations
Yotpo & Zendesk
Together, Zendesk and Yotpo help eCommerce sites improve customer experience by integrating user-generated content (UGC) and proactive support to lift customer satisfaction and trust. Support agents are also able to address all — or only escalated — customer reviews and questions without leaving Zendesk.
Integration benefits
This integration allows brands to manage reviews and questions from directly within Zendesk for increased efficiency and customer satisfaction. Support agents will also be able to handle all tickets and questions via SMS.
Integrates with 
Reviews & UGC 
SMS 
Email
Categories
Help Desk & CRM
Supported platforms
Shopify, Shopify Plus, Adobe Commerce (Magento), Salesforce Commerce Cloud, BigCommerce, Woocommerce
Contact information
Supported platforms
Shopify, Shopify Plus
Supported plans
growth, prime, premium, enterprise
Developed by Yotpo Contact Support
Resources Yotpo Installation Guide
Use Cases
Solve tickets via SMS
Reply to a ticket opened by the integration, the customer will receive a text message reply to their SMS conversation.
Track conversations in SMSBump
The conversation between support agents and customers in the Zendesk support tickets will also be mirrored in the SMSBump Chat if decided to carry out the conversation there.
Use Cases
Open tickets when users respond to emails
Make sure no customer query goes unnoticed. Automatically open a ticket when a user responds to your brand’s emails.
Supported plans
premium, enterprise
Developed by Yotpo Contact Support
Resources Yotpo Installation Guide
Use Cases
Respond to reviews and questions
Yotpo creates a new case in your help desk whenever new reviews and questions are created, for your team to respond and publish the content on-site, without ever leaving the help desk.
Collect service reviews
Request reviews for service provided to customers once a ticket is solved and collect customer feedback to improve your future service.
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