At the heat of Campo Grande lies our mission to bring people on a journey to discover a new food culture and build a community — We believe in the power of food as an expression of culture and connection between people. Our Ethos is Rooted in Culture and Community and an unwavering dedication to gather more people at the dinner table.
Role & Responsibilities:
We are looking for a talented Retention Specialist to evaluate and launch 0 to 1 initiatives that radically
change the way we serve and engage our members. The ideal candidate will have a strong technical
background and feel comfortable making data driven decisions. This role should be able to work in an
environment with limited direct resources and exceptional ability to assemble cross-functional partners to bring concepts from ideation to market.
Reporting to the Founder, the ideal candidate will have a strong background in building effective retention programs that serve to scale business growth all the while providing a unique and memorable member experience. Serving as a critical thought partner to the leadership team and broader organization, the successful candidate is skilled in leveraging data to inform on business recommendations, is collaborative and influential in driving strong functional and cross functional partnerships, and demonstrates a strong desire to inspire continuous learning and improvement.
You will become the interdepartmental glue across the company. Coordinate and manager timelines and projects in important, needle-moving initiatives such as Customer Retention & LTV and Bridge the gap between Brand Marketing, Growth Advertising and Web Development. IE: Move stuff along and make critical decisions on the maximum use of our most valuable assets – The Team. Your obsession will be on resource allocation with a clear focus on Customer Experience and LTV.
- Develop and lead retention programs that will drive customer referrals and enhance customer loyalty.
- Utilize customer reviews and other key customer metrics to guide decisions and recommendations that will enhance our customer lifetime value (LTV).
- Ideate and recommend ways to enhance our billing and subscription management capabilities and drive efficiency, access, and loyalty with our customers.
- Partner with analytics to leverage predictive modeling to support our marketing.
- Leverage insights and cross functional partnerships with Creators & Brands or Web Deb to identify unique opportunities to enhance the customer journey, convert prospective customers, to grow our member base and strengthen LTV.
- Identify and build mechanisms that help us better personalize the member experience in a way that delights our members and inspires prospective customers.
- Launch programs that increase member retention via our physical product (Ecomm Launch).
- Drive cross-functional initiatives and programs that help us to better reach, attract, retain and excite our growing member base.
- Utilize performance metrics and customer insights to identify risks to churn, and drive activations to limit these risks (i.e. churn prevention program).
- Increase subscription conversion from one-time purchasers.
- Continuously keep a pulse on new client behavior, competitive and market trends to drive new
features, innovative solutions, and ideas.
- Maintain project calendars and hours to enforce deadlines and budgets effectively.
- Address project completion challenges by identifying bottlenecks and implementing strategies to ensure projects are completed successfully.
You’ll love this role if: You are EXTREMELY diligent and results-oriented and strongly believe in the power of food as an expression of culture and connection between people. You’re talented at transforming free form brainstorming sessions into action items. You’re ok working with a bit of ambiguity and get energy from working on multiple things at once.
About You:
- Demonstrable Experience in LTV and/or Project Manager for highly visible accounts.
- Great at self-managing time and workload for efficient deliverables. ability to create a work-life
balance for yourself, while staying hyper driven to succeed.
- Proven experience delegating tasks, creating SOPs and working with internal and external teams
efficiently and clearly.
- Skilled in Data Analytics
- The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
- A desire to follow broader cultural conversation across social media around key topic areas: Food, Culture, Health & Wellness, Sports… etc
- Subscription and/or high-growth experience is preferred but not required.
- Experience organizing Real Life Events such as VIP Dinners, Influencer Events.. etc, not not required.
- A full life outside of work with personal passions and hobbies!
- English and Spanish (Preferred).
To Apply: please email kurt@eatcampogrande.com
- CV + Letter w/ any relevant info
Laura Doonin, Commercial Director
