MuteSix found creative solutions to reward Noémie’s customers with Yotpo’s customizable loyalty solution
When luxury jewelry brand Noémie came to MuteSix for help increasing their rate of repeat shoppers, they had no loyalty and referral program in place. Like many high-end brands, Noémie typically shied away from traditional promotions. They were eager to find a discount-free solution that would allow them to raise retention while acquiring more conversion-boosting UGC, rather than typical text-only reviews.
MuteSix offered Noémie a winning solution by combining Yotpo Reviews and Loyalty: rewards for user-generated content that contains photos or video. With loyalty points from UGC, customers are now able to redeem points for cash, which allows them to enjoy special savings without Noémie having to run sales. With this custom-crafted solution, Noémie has acquired nearly 2,000 loyalty customers in just a few short months. Noémie Loyalty has proven so successful that 57% of all orders are from loyalty members. The jewelry line is now eager to explore other innovative Yotpo solutions for their brand, including the opportunity for loyal customers to donate their points to a charity of their choosing.