Parfumado guides customers toward the perfect scent with Yotpo Reviews
Parfumado, a platform for exploring perfumes, had to contend with one of the biggest problems facing the fragrance industry online — it’s difficult to make an informed purchase without being able to smell the product. They turned to Ask Phill to help them find a solution that would help them connect shoppers with the right scents.
Ask Phill recommended the brand try Yotpo Reviews to collect in-depth reviews on a product-by-product basis and offer shoppers a comprehensive understanding of each perfume. With reviews, the brand was able to push their data collection strategy forward, adding additional insights to their AI-powered perfume database that recommends relevant scents to consumers. With Yotpo’s extensive API capabilities, Ask Phill intends to explore additional solutions within the platform to create a comprehensive and integrated customer experience for Parfumado’s clients in the future.
Since implementing Yotpo Reviews, Parfumado has seen a 12% increase in conversion rates and there was a 48%+ increase in engagement for visitors who engaged with a Yotpo Reviews widget. In just two months, the brand was able to collect more than 1,000 reviews, with a 9% review conversion rate.
Reviews is just the first step in the implementation, however. Together with the team of Parfumado, Ask Phill is exploring the possibilities of adding Yotpo Loyalty and SMSBump to leverage the synergies across the Yotpo Platform.