Shaping New Tomorrow establishes credibility and positive customer sentiment with Ask Phill and Yotpo
Ask Phill recommended Yotpo to the menswear brand Shaping New Tomorrow to improve customer engagement and trust. Credibility and positive customer sentiment are vital in the fashion industry, so Yotpo’s product review platform was ideal for the brand. Yotpo’s features include collecting authentic and comprehensive product reviews and offering tools to showcase these testimonials on websites and social media channels.
Throughout the buyer journey, Yotpo’s product review platform allowed Shaping New Tomorrow to engage more deeply with its customers and empower potential buyers to make informed purchasing decisions by providing access to user-generated content, such as reviews, ratings, and size information, thereby increasing conversion rates. This transparency instilled trust in the brand and created a more positive buying experience.
Yotpo Reviews provided a cohesive and personalized post-purchase experience for customers. Shaping New Tomorrow could actively engage with customers after their transactions, solicit feedback, and promptly address concerns. This proactive approach demonstrated a commitment to customer satisfaction and fostered a sense of loyalty and connection with the brand.
Additionally, Ask Phill integrated the conversion tracking pixel. Yotpo’s analytics and insights provided valuable data-driven insights into customer preferences and behaviors, enabling Shaping New Tomorrow to refine its product offerings and marketing strategies effectively.
The results of the partnership between Ask Phill and Yotpo’s GTM, engineering, and product teams exceeded the brand’s expectations. The brand saw an 18% increase in engagement with repeat customers, a 5% increase in sales from repeat customers, a 20% increase in average sales per customer, and a 29% increase in sales from frequent customers with three or more purchases.
