Using sentiment analysis and natural language processing, breakdown customer feedback into powerful consumer data.
Identify opportunities to improve customer experience, measure performance over time, and see how you stack up to industry benchmarks.
Understand the attributes of your business and products that your customers care most about, as well as their collective sentiment towards key topics.
Compare your results against industry benchmarks to see how you stack up against similar businesses and spot opportunities where you can improve.
Drill down by factors like product, location, and time period to see how different variables impact customer experience.
Track changes over time to recognize trends in consumer preferences and business performance.
“Insights gives us clear and accessible data at the speed we need to keep up with our customers’ demands and deliver even better consumer experiences.”
“We received feedback wishing a certain dress was longer, so our Product department added two inches. We would have never known these business-changing insights without Yotpo Reviews.”
"Insights lets us identify and quickly adjust to trends and issues related to our service, and then monitor our progress over time."
“Yotpo is a fundamental part of our recommended tech stack.”
Laura Doonin, Commercial Director
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