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Goals
Increase CLTV
Reduce churn
Products
SMS
Email
About
The Shopper Journey enables you to get a full picture of all your automated customer touch points across each stage of the journey - acquisition, purchase, retention, and advocacy. With visibility into your communications across their journey, you can more easily identify opportunities to optimize and make your engagements more effective. Hear more from Kim Winter, Yotpo's VP of Product Marketing.
Why it’s different
Main Takeaways
Explore your automated flows in a customer journey view to see how you engage across each stage
Discover opportunities and best practice recommendations that may be missing from your current strategy
Easily analyze results and compare flows to learn where there is room to optimize
With Shopper Journey in Flows, you can now plan your engagement strategy more effectively by visualizing how you engage today across the stages of your customer’s journey. This pulse check helps you to identify which flows are driving the most impact, and which are potentially missing in your strategy today, which ultimately drives improved communication across the shopper journey.
Explore more new releases
Rich Communication Services (RCS)
Stop churn in its tracks with targeted offers, full analytics visibility, and optimized retention strategies.
Subscriptions Cancellation Flows
Stop churn in its tracks with targeted offers, full analytics visibility, and optimized retention strategies.
Yotpo x Facebook Ads Integration
Connect Yotpo SMS & Email to Facebook Ads to grow your subscriber list and sync segments for targeted ads.
Yotpo x Google Ads Integration
Connect Yotpo Email & SMS with Google Ads to sync lists or segments to Google for targeted future ads.
Yotpo x ReturnGo Integration
Automate texts and emails for Shipping & Return events, incorporating data to keep customers informed.
