If you’re into online shopping (who isn’t these days?), chances are you’ve crossed paths with Yotpo. We’re all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.
Think loyalty programs, SMS and email marketing, subscriptions, and reviews—it’s what we do best. Plus, we’ve got more tricks up our sleeve.
With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we’re growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.
Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.
If you’re tech-savvy but also love interacting with people to give top-quality support, all while handling complex technical issues, we’d love to hear from you.
You will:
- Act as a focal point for communication with the R&D and product teams
- Handle Tier 2 cases quickly and efficiently
- Act as a knowledge focal point within the support
- Create and update knowledge base articles used by Tier 1 agents
- Conduct training sessions for Tier 1 agents
- Accompany new releases and make sure support agents are familiar with them and have the tools to address issues related to them
- Investigate and report bugs to the R&D team
- Experience/Good familiarity with the following
- HTML and CSS (Must)
- SQL (Must)
- Javascript – Advantage
- APIs – Advantage
- 2 years of previous B2B technical support experience (Tier 2 experience – advantage)
- Exceptional verbal and written communication skills in English
- A tech-savvy self-learner who is capable of quickly mastering different fields within our product end-to-end
- Proactive data-driven approach – spot recurring issues within our product and find the long-term solution that will address them
What we offer:
- Standard working hours (whew, no night shifts!) and no work during days of the official BG holidays calendar
- Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
- Individualized career development, rewards and recognition.
- Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
- Additional health insurance package
- Internal mobility program and refer-a-friend program
- Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
- Food vouchers – monthly
- E-learning portals and knowledge sharing sessions.
- Company backed Hackathons, Tech conferences, workshops events, etc
- Stocked kitchen and bar.
- Equity in options.
- Hybrid working – 2 days/week in the office.
#LI-Hybrid
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